Frequently Asked Questions

Browse the collection, add your chosen items to the cart, and complete the checkout steps. Orders are confirmed after you submit your bank-transfer payment details and screenshot for review. Cash on delivery is not available.

Contact us as soon as possible with your order number. We’ll let you know whether a change or cancellation is still possible based on the order’s processing status.

The delivery charge and any free-shipping offer are shown in your cart and at checkout before you place your order. See our Shipping Policy for the current details.

Delivery time depends on your city and the courier. After dispatch, use the tracking details provided for your order to follow its progress.

Open the Track Order page and enter your order number or tracking ID. Tracking updates become available after your order has been dispatched.

Orders are prepaid by bank transfer to the account shown at checkout. Upload your payment screenshot when placing the order; we’ll review the transfer before preparing it. Cash on delivery is not available.

Your order is placed after you submit the checkout form and payment screenshot. Payment verification is reviewed separately; we’ll update the order once the transfer is verified.

If an item arrives damaged or broken, email us within 48 hours of delivery with your order details and clear photos or an unboxing video. Approved returns must be sent in their original packaging. Refunds are processed after we receive and verify the returned item; delivery charges are non-refundable. Read our Returns & Refunds policy for full terms.

Material details vary by item. Please check the individual product description for the information available for that product, or contact us before ordering if you need clarification.

Tracking details are provided after dispatch. If your order has been dispatched and you still can’t find them, check your email and spam folder, then contact us with your order number.