Privacy Policy

Information we collect

Depending on how you use the site, we may collect information you provide, such as your name, email address, phone number, account details, delivery address, order information, newsletter email address, and messages sent through our contact form. We also receive basic technical information needed to operate and secure the site, such as session and request data.

How we use information

• To process and deliver orders, provide order updates, and offer customer support.
• To manage customer accounts, wishlists, and account security.
• To respond to inquiries and handle reported damaged or broken items.
• To send store news to newsletter subscribers. You may contact us to request removal from the mailing list.
• To maintain, protect, and improve the website and prevent misuse.

Orders and payment information

We use order and contact details to fulfill purchases and provide support. Payment options are presented at checkout. We do not ask you to send payment card or account passwords by email or social media. Payment details, where applicable, are handled by the payment service you choose; that provider’s own privacy terms also apply.

When information is shared

We share only the information needed with service providers who help operate the store, such as website hosting, order and email systems, and delivery or payment providers. We may also disclose information when required to comply with law or to protect our customers, business, or website. We do not sell personal information.

Cookies and security

The site may use essential cookies or similar browser storage to support sign-in, sessions, cart features, and security. You can manage cookies through your browser settings, though some site features may not work without them. We use reasonable safeguards to protect information, but no online service can guarantee absolute security.

Retention and your choices

We keep information for as long as needed to fulfill the purposes described above, maintain transaction records, resolve disputes, and meet applicable obligations. You may ask us to access, correct, or delete information associated with you, or to remove you from marketing emails, by contacting us. Some order records may need to be retained where required for business or legal purposes.

Children and policy updates

Our store is intended for general customers and is not designed to collect information from children. We may update this policy as our website or practices change; the latest version will be posted on this page with its updated date.